Lost the tracking number or the seller didn't send one? Don't panic — there are several ways to find your parcel without it.
Method 1: Search your emails and notifications
A tracking number is almost always sent automatically. Check:
- The spam/junk folder in your email — messages from AliExpress/sellers often end up there
- SMS from unknown numbers with a 10–30 character code
- Push notifications in the AliExpress / Shein app
- Emails with subjects like 'Your order has been shipped'
Method 2: Your account on the platform
- AliExpress → My Orders → Order Details → Logistics
- Shein → My Orders → Track
- Amazon → My Orders → Track Package
- eBay → My eBay → Purchase History → Track
Tip: On AliExpress, the tracking number usually appears in 'Order Details' → 'Shipment Information' 3–7 days after the seller confirms shipping.
Method 3: Message the seller
This is the most direct approach. Write to the seller in the platform chat:
- 'Please send me the tracking number for my order #XXXX'
- Sellers usually reply within 24–48 hours
Method 4: Track by name and address
Some local operators allow you to search for parcels by recipient details:
- Omniva (Estonia) → by contract number or recipient info
- DPD → through the recipient's personal account
- Hermes / Evri → by address or name in their portal
If the tracking number is irretrievably lost
- Open a dispute with the seller: 'No tracking information provided'
- If the seller doesn't respond for 5+ days — escalate the dispute to the platform (AliExpress, Etsy, etc.)
- For insured shipments — contact the insurance company
- For DHL/FedEx/UPS parcels — call their support, they can locate by address
Note: Avoid ordering expensive items from sellers who don't provide a tracking number. Without tracking it's very hard to prove delivery or loss.