Is your AliExpress package stuck on the same status for days? This is one of the most common issues with orders from China. We cover all the reasons and give you specific solutions. Check the latest event on the carrier's official tracking page. A missing scan alone does not prove loss. Contact the seller or carrier if an update is needed; do not let an order's protection period expire while waiting.
Reason 1: Tracking number just registered
During this time, tracking shows only 'Created' or 'Label Created'. Check the latest event on the carrier's official tracking page. A missing scan alone does not prove loss. Contact the seller or carrier if an update is needed; do not let an order's protection period expire while waiting.
Tip: Check the latest event on the carrier's official tracking page. A missing scan alone does not prove loss. Contact the seller or carrier if an update is needed; do not let an order's protection period expire while waiting.
Reason 2: Parcel in international transit
The most common cause of tracking silence: your parcel is on a plane. There are no scans in the air. Check the latest event on the carrier's official tracking page. A missing scan alone does not prove loss. Contact the seller or carrier if an update is needed; do not let an order's protection period expire while waiting.
Tip: Solution: if the last status is 'Departed from place of international exchange' — just wait. This is normal for budget airmail via China Post.
Reason 3: Parcel at customs
During this time tracking may not update — customs doesn't always scan every action. Check the latest event on the carrier's official tracking page. A missing scan alone does not prove loss. Contact the seller or carrier if an update is needed; do not let an order's protection period expire while waiting.
Reason 4: Wrong tracking service
AliExpress parcels often change carriers: first Cainiao in China, then national post, then a local courier. If you only use one carrier's tracker, you only see part of the journey.
Tip: Carrier coverage depends on the provider catalogue and available tracking data; inclusion in the directory does not guarantee a result for every number.
When to worry: timing table
| Situation | Normal | Start worrying |
|---|---|---|
| No updates after 'Label Created' | Check the latest event on the carrier's official tracking page. A missing scan alone does not prove loss. Contact the seller or carrier if an update is needed; do not let an order's protection period expire while waiting. | Check the latest event on the carrier's official tracking page. A missing scan alone does not prove loss. Contact the seller or carrier if an update is needed; do not let an order's protection period expire while waiting. |
| Silence in international transit | Check the latest event on the carrier's official tracking page. A missing scan alone does not prove loss. Contact the seller or carrier if an update is needed; do not let an order's protection period expire while waiting. | Check the latest event on the carrier's official tracking page. A missing scan alone does not prove loss. Contact the seller or carrier if an update is needed; do not let an order's protection period expire while waiting. |
| Customs delay | Check the latest event on the carrier's official tracking page. A missing scan alone does not prove loss. Contact the seller or carrier if an update is needed; do not let an order's protection period expire while waiting. | Check the latest event on the carrier's official tracking page. A missing scan alone does not prove loss. Contact the seller or carrier if an update is needed; do not let an order's protection period expire while waiting. |
Note: Don't miss this deadline! Even if your parcel seems to still be on the way — it's better to open a dispute and negotiate with the seller than to lose your money. Check the latest event on the carrier's official tracking page. A missing scan alone does not prove loss. Contact the seller or carrier if an update is needed; do not let an order's protection period expire while waiting.